Firewood v2 Client Guides
Getting Started
New to Firewood Camps? This will give you all the basics laid out in easy to use format.
Creating and Editing Events
From creating an event or editing a current one. Come here for help with the information needed to make sure your event is set up perfectly
Registrations
Processing refunds, editing registrants information or curious on all the capabilities as they relate to registration. Find all you need within this section.
Marketing and Data
Customizing your Website
Admin Information
Resources
Troubleshooting Password Emails
Password reset emails are sending successfully and are fully verified on Firewood’s side through our email provider. Over the past year Firewood has had 87% email open rate , a 0.2% bounce rate , and…
Disputes (Chargebacks)
Overview. A dispute , also known as a chargeback , occurs when a cardholder questions a payment with their card issuer. This triggers a formal review process through the card network that can result…
Refunding Orders
1 | Where to Issue Refunds. Orders → Show Page. Click to "View" an order, click Full Refund or Partial Refund. For full refunds you’ll see a “Refund Fees” checkbox—leave it unchecked if you want to a…
Uploading Image Files
Firewood uses a custom file uploader - it's set up to automatically shrink your image files by up to 80% - which helps speed up your website and accelerate page load times. Firewood Camps Image Uploa…
Do my users receive confirmation emails? What is in them?
Overview: The information in this article is intended to tell you about confirmation emails and what is in them. Your customers will receive the following communications from the Firewood Platform br…
