Troubleshooting Password Emails

Firewood Camps Support Updated by Firewood Camps Support

Password reset emails are sending successfully and are fully verified on Firewood’s side through our email provider.

Over the past year Firewood has had 87% email open rate, a 0.2% bounce rate, and consistent daily engagement. These metrics strongly indicate that Firewood emails are being delivered reliably across inboxes and platforms.

When password reset emails don’t arrive for a specific user, the most common causes are email client filtering or institutional firewalls. In rare instances there can be a delivery failure so we will investigate any instances you surface for us.

Common reasons this happens:

  • Email clients such as Outlook, Thunderbird, and Apple Mail may automatically filter or quarantine automated system emails.
  • Universities, large corporations and organizations often use centralized IT filtering that blocks or delays new senders by default.
  • In these cases, emails may be filtered before they ever appear in an inbox or spam folder.

What we’re doing to help:

  • Firewood is creating step-by-step email inbox whitelisting guides so users can easily allow Firewood emails in their email client.
  • If the issue is organization-wide, we can provide an IT-friendly approval and whitelisting template to streamline review by institutional IT teams.

Once Firewood emails are approved or whitelisted, password reset and system emails should deliver reliably going forward.

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