Fee Breakout Settings
Updated
by Firewood Camps Support
Your account's Fee Breakout settings controls how fees are handled at checkout using the Firewood platform.
When the fee breakout setting is toggled On - the default, and what we recommend - the fees show up as their own line item at checkout and the customer pays them in addition to their order total, so the client receive's the full order total.
When the fee breakout setting is toggled Off, the fees are included in the price the customer pays and deducted from the order total, so the client's payout is the order total less the total fees.
At Firewood we typically advise our clients to leave the fee breakout setting toggled On unless you have a strong opinion about all-in / inclusive pricing structures.
Fee Breakouts On vs. Off at a glance
Breakout On (default) | Breakout Off | |
Who pays the fees | The Customer, added on top of the order total | The customer / account owner share - the fees are deducted from the order price |
What the customer sees at checkout | Their order totals plus a separate "Fees" line item | One all-in price, line items for their order but no separate "total fees" line item |
What you receive payout-wise | Order subtotal | The Order total minus fees |
Where to find the fee breakout setting and who can change it
Go to Admin → Settings → Account Settings → Fee Configuration. Only Account Owners and Admins can view and change these settings.
On that screen you'll also see the fees themselves: a credit card processing fee of 2.9% + $0.30 per transaction, plus your platform fee - X% of each transaction, whatever rate applies to your account. Your exact rates are shown right on this screen.
A $100 example
Say you list a camp spot for $100. The card fee on that is $2.90 + $0.30 = $3.20, plus the Firewood platform fee for your account X% of the price, whatever your account's rate is.
Fee Breakout On (default): The family pays $100 plus the fees - about $3.20 in card fees, plus your X% platform fee, so something like ~$6 in fees total depending on your agreement with Firewood. Your customer is charged $106.20 and the full $100 lands in your payout. You keep your full sticker price.
Fee Breakout Off: The family pays exactly $100. The fees are deducted from that $100 — about $3.20 in card fees, plus your X% platform fee — so your payout is about $96.80, minus your platform fee. You receive less than your sticker price.
Troubleshooting: "My payout is less than my listed price"
This almost always means Breakout Fees is switched Off, so the fees are being deducted from your sticker price instead of added to the family's total.
To check your account's fee breakout setting, go to Admin → Settings → Account Settings → Fee Configuration and look at Breakout Fees. When it's Off, an amber warning banner appears at the top of the screen letting you know fees are currently being deducted from your listed prices. Switch Breakout Fees back On to start charging fees to families again.
Important: the change only applies to new checkouts. Registrations already placed keep the pricing they had, so switching back On won't reprice past orders or recover fees you already absorbed - it fixes everything from that point forward.
FAQ
Can I switch modes in the middle of a season? Yes. The new setting takes effect right away for new checkouts. Registrations already placed are not affected.
Are in-progress or completed orders repriced when I switch? No. Only checkouts started after the change use the new setting. Anything already in a family's cart or already paid keeps its original pricing.
