Client Guides
Getting Started
New to Firewood Camps? This will give you all the basics laid out in easy to use format.
Creating and Editing Events
From creating an event or editing a current one. Come here for help with the information needed to make sure your event is set up perfectly
Registrations
Processing refunds, editing registrants information or curious on all the capabilities as they relate to registration. Find all you need within this section.
Marketing and Data
Customizing your Website
Admin Information
Resources
Orders - Shopping Cart functionality
The Firewood Shopping Cart — Why It Matters. With Firewood v3, your customers can now add any mix of items —camp registrations, products, bookings, even parking passes—to their cart and pay all at on…
Apple Pay x Firewood Camps
The latest Firewood v 3 rollout now surfaces Apple Pay wherever Stripe’s Payment Element appears, giving iPhone, iPad, Mac, and Apple Watch users a one-tap checkout with Face ID, Touch ID, or passcod…
Refunding Orders
1 | Where to Issue Refunds. Orders → Show Page. Click to "View" an order, click Full Refund or Partial Refund. For full refunds you’ll see a “Refund Fees” checkbox—leave it unchecked if you want to a…
Uploading Image Files
Firewood uses a custom file uploader - it's set up to automatically shrink your image files by up to 80% - which helps speed up your website and accelerate page load times. Firewood Camps Image Uploa…
About Firewood Quickpay
1 — What Firewood QuickPay Solves: Returning families hated typing the same camper details every season. Firewood QuickPay - a client suggestion from Wake Forest Men's Soccer eliminates that friction…
About Firewood v3 - Rollout FAQ
Firewood v3.0 is here! We're super excited to launch Firewood v3, available to all of our clients this summer. Firewood v3 replaces our old single‑registration : single-payment checkout with a multi‑…
Do my users receive confirmation emails? What is in them?
Overview: The information in this article is intended to tell you about confirmation emails and what is in them. Your customers will receive the following communications from the Firewood Platform br…
Google Wallet with Firewood Camps
Google Wallet is now live in Firewood v3 for all checkout flows. The Google Wallet x Firewood integration allows Android-centric families glide through payment with a single tap while you maintain br…
Firewood v3 - Role Glossary & Admin Permissions Breakdown
Role Glossary & Admin Permissions Breakdown - available in Firewood v3 1. Role Glossary. UI Label What the Role Means Firewood Admin Firewood staff only Department Admin Leads a single sport/departme…
